Author: Business Enquirer

The new release combines live call monitoring, customer experience scoring, AI-generated insights and MCP access for platforms including Claude and ChatGPT Voipstudio has launched its new Analytics Dashboard, giving businesses a sharper, faster and more intelligent way to understand what is happening across their contact centre in real time. The new release brings live call centre monitoring, customer experience insight and AI-ready call data directly into the Voipstudio business calling platform. Designed for teams that need clearer visibility across customer conversations, agent performance and service levels, the dashboard replaces Voipstudio’s previous supervisor dashboard with a more advanced operational view. For…

The all-inclusive resort has entered a new era. Once associated with convenience above character, the category is now being reimagined by hotels that combine design-led spaces, elevated dining, immersive wellness and destination-driven experiences. For the modern traveller, the appeal is no longer simply about having everything included. It is about having everything considered. In 2026, some of the most exciting all-inclusive resorts are proving that ease and exclusivity can sit comfortably together. From the Dominican Republic to Mexico and St Lucia, the next generation of luxury escapes is offering guests more than beachside comfort. These properties are creating complete worlds,…

Business Enquirer recently spoke with Dawn O’Neill, Global Head of Sales at Marfo, a Netherlands-based specialist in tailor-made meal solutions for the travel and food service sectors. Serving industries including aviation, rail, hospitality and healthcare, Marfo is recognised for its culinary expertise, large-scale production and innovative approach to food solutions. In the interview, Dawn discusses Marfo’s role within the industry, evolving customer expectations, the future of travel catering, sustainability, innovation and how the company continues to deliver high-quality food solutions for clients around the world. clink the link to read the full story. https://busenq.com/7931-2/

Milestones offer an opportunity to reflect, but they also provide a chance to look ahead.As Business Enquirer reaches Issue 150, the focus remains firmly on the businesses, leaders and ideas shaping tomorrow’s commercial landscape. This edition explores organisations that are not simply adapting to change, but finding new ways to turn expertise, innovation and partnership into long-term competitive advantage. Our cover feature brings together Marfo and AMI Group, two businesses demonstrating how collaboration has become one of the defining drivers of modern enterprise. In When Innovation Meets Execution, we explore how European culinary expertise, global supply chain capability and operational…

Business Enquirer recently caught up with Chetan Chug, Chairman of Vinmart Group, one of Africa’s leading diversified business groups. Founded in Tanzania in 1997, the company has grown from a regional commodities trading business into a multinational organisation with interests spanning mining, logistics, manufacturing, renewable energy and real estate. In the interview, Chetan reflects on Vinmart Group’s remarkable growth, the inspiration behind its journey, the strategic decisions that shaped the business and his vision for the future as the company continues to expand across Africa. click the link to read the full story https://busenq.com/from-soft-commodities-to-a-continental-giant-the-vinmart-story/

In today’s global food industry, success is no longer defined simply by the ability to produce exceptional meals. The businesses setting the pace are those that can combine quality with consistency, innovation with reliability, and creativity with the operational discipline required to deliver at scale. From aviation and hospitality to healthcare, retail and food service, customers now expect partners that understand complexity, respond quickly to change and deliver solutions capable of performing in some of the world’s most demanding environments. Few partnerships reflect this modern standard more clearly than the relationship between Marfo and AMI Group. Individually, both organisations have…

How Chetan Chug built a business rooted in resilience, value creation and long-term commitment to Africa In 1997, a young entrepreneur arrived in Tanzania carrying a copy of Sam Walton’s autobiography, a belief in the potential of African trade, and an idea. Nearly three decades later, that idea has grown into one of the most diversified business groups operating across Central and East Africa. Today, Vinmart Group spans mining, logistics, manufacturing, renewable energy, real estate, infrastructure and more. From a commodity trading hub in Dar es Salaam to a multinational organisation with offices across China, India, South Africa, Zambia, Mauritius,…

There are few products as universal as bread, and few that feel quite as personal. It sits at the centre of daily routines, family tables and national identity, carrying culture, memory and habit in a way few food categories can. In Egypt, where bread has always held deep social and cultural significance, the bakery sector is now entering a new industrial era. At the heart of that transformation is Modern Bakeries, the company behind Rich Bake and one of Egypt’s most established industrial bakery businesses. Founded in 1997, Rich Bake was the first industrial packaged bakery company in Egypt, pioneering…

At a time when public services are under increasing pressure to deliver more with less, Norse Group offers a compelling example of how local authority-owned enterprise can combine commercial discipline with long-term community value. Wholly owned by Norfolk County Council, the Norfolk-headquartered group operates across a broad range of public-facing services, from school catering and highways maintenance to waste management, construction project management and specialist education facilities. Yet despite its ownership structure, Norse is not a traditional in-house council provider. It competes, delivers and reports with the rigour of a commercially focused organisation. For Justin Galliford, the principle underpinning that…

Business Enquirer recently had the pleasure of speaking with Tommy O’Donoghue, Head of Consumer Foods at Lakeland Dairies. Headquartered in County Cavan, the company is Ireland’s largest dairy co-operative, with operations across Ireland, the United Kingdom and the United States, exporting dairy products to more than 100 countries worldwide. In the interview, Tommy discusses his role and career journey, the consumer trends shaping the dairy industry, how Lakeland Dairies is responding to changing customer demands, and the company’s ambitions for the future.