As 2026 moves into its final quarter, businesses are facing a familiar challenge in an unfamiliar environment: how to keep evolving without losing sight of what creates lasting value. Across technology, customer experience, infrastructure, tourism and investment, this issue looks at the organisations and leaders building for the future with a combination of innovation, expertise and long term thinking.
Our cover feature turns to J Coffey in Trust, Not Volume: How J Coffey Is Building Its Data Centres and Energy Business. The feature explores how the company is growing its presence in two of the most strategically important areas of modern infrastructure, placing specialist knowledge, trusted relationships and quality of delivery ahead of scale for scale’s sake. At a time when data centre demand and energy investment are accelerating, J Coffey’s approach offers a compelling example of how sustainable growth can be built on credibility and consistency.
Artificial intelligence continues to shape the wider business conversation, but this edition also looks beyond the hype. Our Q&A with Roman Korzh, CEO of Zfort, considers why introducing AI is only the first step, and why making it work effectively for the business remains the far greater challenge. Elsewhere, AI and Tailoring in CX to Watch in Q4 2026 examines how organisations are using intelligent technology to create more relevant and responsive customer experiences.
Customer relationships remain another major theme. In Brand Loyalty and Retention Metrics to Watch in Q4 2026, we explore how businesses are rethinking what loyalty really means as customer behaviour becomes more fluid and traditional measures tell only part of the story. We also look at Retail Innovation to Watch in Q4 2026, highlighting the ideas and technologies influencing the next stage of the customer journey.
Leadership and expertise feature strongly throughout the issue. Our latest Top 10 celebrates leading Customer Experience Experts, while The Creative Team Leaders to Watch in 2026 Q4 recognises the individuals helping businesses turn strategy, brand and ideas into meaningful commercial impact.
Our company features span a wide range of industries. Vulcan International explores how Dr Mukesh Kumar is turning waste into wealth, demonstrating the growing commercial potential of circular thinking and resource efficiency. We also bring together Screening Eagle and GPRS in Understanding the Built World, looking at how structural inspection and subsurface intelligence are helping organisations better understand, manage and protect critical infrastructure.
In tourism, St. Maarten’s Blueprint for the Future of Caribbean Tourism explores how the destination is building on its natural appeal while evolving its wider tourism proposition for a changing international market.
Within our Business Partner Updates, we highlight IHG Hotels & Resorts’ appointment of Leanne Harwood as Senior Vice President, Global Sales, alongside IYC’s latest successful Monaco Yacht Show, reflecting continued momentum across both global hospitality and the luxury yachting sector.
Finally, beLifestyle embraces the character of the new season. We explore Autumn Escapes: Travelling Out of Season, look at AW26’s most covetable fashion trends, and consider The Luxury of Autumn: The Season of Slow Living, celebrating a quieter, more considered approach to travel, style and everyday luxury.
Across this edition, one message stands out. Whether the focus is infrastructure,
artificial intelligence, customer experience or tourism, progress is rarely defined
by volume alone. The businesses creating the strongest foundations are those
combining ambition with expertise, innovation with purpose and growth
with the trust required to sustain it. Enjoy the read.
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