The new release combines live call monitoring, customer experience scoring, AI-generated insights and MCP access for platforms including Claude and ChatGPT
Voipstudio has launched its new Analytics Dashboard, giving businesses a sharper, faster and more intelligent way to understand what is happening across their contact centre in real time.
The new release brings live call centre monitoring, customer experience insight and AI-ready call data directly into the Voipstudio business calling platform. Designed for teams that need clearer visibility across customer conversations, agent performance and service levels, the dashboard replaces Voipstudio’s previous supervisor dashboard with a more advanced operational view.
For businesses managing high volumes of inbound and outbound calls, the new Analytics Dashboard offers a clearer picture of performance as it happens. Managers can monitor live calls, calls waiting, calls on hold, agent availability, missed calls, unreturned calls, queue performance, IVR activity, KPI targets and SLA performance from one central interface.
“Businesses should not have to choose between affordability and intelligence.”
The launch comes at a time when contact centres are under growing pressure to improve efficiency, strengthen customer experience and make better use of the data already sitting within their communications systems. Voipstudio’s new dashboard is designed to help teams move beyond basic call reporting and towards more practical, real-time decision-making.
Turning Call Data Into Action
One of the most significant developments is the way Voipstudio is connecting analytics with artificial intelligence.
The launch follows the introduction of Voipstudio MCP, which allows authorised Voipstudio data to be used with AI tools such as Claude, ChatGPT and other MCP-compatible platforms. Together, Analytics and MCP give businesses two powerful ways to work with call data: a dedicated dashboard for day-to-day contact centre monitoring, and an AI-ready connection for teams that want to analyse performance, generate reports and create coaching material using their preferred AI tools.
This combination is particularly relevant for managers looking to reduce manual reporting, improve quality assurance and identify performance trends more quickly. Rather than relying solely on retrospective reports or fragmented call records, teams can use Voipstudio to monitor live activity while also making call data accessible for deeper analysis.
“Analytics gives managers the live operational view they need, while MCP opens that data up for practical AI workflows.”
For businesses using the Voipstudio CX add-on, the dashboard also includes CX Score, AI-generated transcripts, call summaries, notes and actions. These features are designed to help managers assess call quality faster, reduce the time spent on manual review and focus coaching where it will have the greatest impact.
A More Accessible Route to Contact Centre Intelligence
Advanced contact centre analytics have often been associated with complex enterprise platforms and higher costs. Voipstudio’s positioning is different. By bringing Analytics, CX and MCP together inside its business calling platform, the company is aiming to make operational intelligence and practical AI workflows more accessible to a wider range of businesses.
The result is a platform that supports both immediate visibility and longer-term improvement. Supervisors can see what is happening in the moment, while leadership teams can use call data to understand broader trends in customer experience, team performance and service delivery.
Tim Meredith, CEO at Voipstudio, said the launch reflects the company’s belief that businesses should not have to compromise between cost and capability.
“Businesses should not have to choose between affordability and intelligence,” said Tim Meredith, CEO at Voipstudio. “Analytics gives managers the live operational view they need, while MCP opens that data up for practical AI workflows.”
The new Analytics Dashboard is available now for new Voipstudio customers and is currently being rolled out to existing users.
About Voipstudio
Voipstudio is a business calling and contact centre platform that helps organisations manage voice communications, customer conversations, call centre performance and AI-ready communications data in one place.
For media enquiries, contact: press@voipstudio.com